Admissions Program Specialist

Job no: 531328 Work type: Staff Location: San José Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services Job Summary The Undergraduate Admissions Program Specialist works independently under general supervision of the Director of Undergraduate Admissions to support San José State University’s commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degree.
This position also takes lead direction from the Undergraduate Admissions Leads.
The Admissions Program Specialist is responsible for serving as the point of contact for SJSU Online Enrollment Counselors and for the evaluation and verification of prospective and applicant online learners.
In compliance with university and CSU policies, the incumbent performs complex student services professional work within a centralized admissions environment to determine student applicants’ admissibility to the University, including all processes related to admission evaluation, processing and posting of transfer credit for special sessions programs.
The Admissions Program Specialist also provides admission summative reporting for these online populations, and may serve as a liaison to a number of on-campus departments as well as external partners.
The Admissions Program Specialist may assist the Undergraduate Admissions unit during peak process periods to evaluate and verify freshmen, transfer and post-bac applicants for CSU and SJSU admission eligibility and transfer credit for applicants and admitted students.
Key Responsibilities Serves as the point of contact for admission evaluation inquiries from campus representatives Provide high level, fast paced customer service to prospective applicants and campus representatives by answering complex policy questions, outlining and troubleshooting various documents and batch processes, including transcripts, and documents related to domestic and international admission processes Leads workshops in the community for specialized populations with unique needs (applicants and admitted students) to highlight admission requirements as well as respond to specific questions Provides strategic messaging and coordinates special communication of admissions through graduation with the aim of streamlining the process and evaluation of undergraduate students Reviews, assesses and evaluates all SJSU Online applicants’ documentation and records to determine eligibility for admissions Provides admission evaluation to determine SJSU Online applicant initial eligibility Works towards streamlining transfer credit evaluations processes, in collaboration with other department processes Instructs and helps to train new SJSU Online Enrollment and Recruitment staff Advises on transferable courses, general education courses, and admission requirements Seeks campus wide resources for students who are applying and coming to the university, referring them to the appropriate resources Provides strategic messaging and coordinates special communication of admissions through graduation with the aim of streamlining the process and evaluation of undergraduate students Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Ability to effectively interact with diverse students and employees Ability to work in a high demand and fast paced environment Ability to provide timely and accurate responses, manage multiple priorities and track decisions Ability to reason logically and analyze data to make informed decisions Maintains confidentiality and handles sensitive communications with students, parents, staff, faculty, and external agencies.
Identifies problems and find resolutions in an efficient manner Ability to develop and lead presentations and workshops Strong oral and written communication skills Must possess excellent customer service and public relations skills Handles sensitive communications with students, parents, employees and external agencies Takes initiative and is resourceful in planning work assignments and in implementing long-range program improvements Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data Ability to advise students individually and in groups on routine matters where required Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools Ability to handle multiple work priorities, organize and plan work and projects Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible.
Demonstrated ability to plan, organize and implement small- and large-scale events to promote a welcoming and inclusive environment for nonresident students Ability to work in evenings and weekends to meet priority deadlines during peak processing periods Required Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related Three (3) years of progressively responsible professional student services work experience.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one (1) year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three (3) years of experience for positions with a major responsibility for professional career or personal counseling Preferred Qualifications Master’s Degree Experience working in Admissions, Registrar’s and/or university environment.
Experience in communicating admissions requirements and/or student services policies and procedures to community college, university or high school constituents Experience with PeopleSoft, Microsoft Office, Excel, Google suite, calendaring, databases, and spreadsheets Experience in tracking and problem-solving issues Strong customer service background in a higher education setting Compensation Classification: Student Service Professional III Anticipated Hiring Range: $5,542/month - $5,647/month CSU Salary Range: $5,025/month - $7,159/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.
For more information on programs available, please see the Employee Benefits Summary.
Application Procedure Click to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 26, 2023 through October 10, 20203.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information University Personnel jobs@sjsu.
edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.
S.
Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
The system wide policy can be found at https://calstate.
policystat.
com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.
edu.
Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment.
SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification.
Depending on the position, a motor vehicle and/or credit check may be required.
All background checks are conducted through the university's third party vendor, Accurate Background.
Some positions may also require fingerprinting.
SJSU will pay all costs associated with this procedure.
Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(e.
g.
H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.
sjsu.
edu/clery/docs/SJSU-Annual-Security-Report.
pdf.
The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.
The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years.
A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.
edu.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.
sjsu.
edu/clery/docs/SJSU-Annual-Fire-Safety-Report.
pdf.
The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus.
A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.
edu.
Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority.
Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.
This policy applies to all SJSU students, faculty and staff programs and activities.
Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Advertised: September 26, 2023 (9:00 AM) Pacific Daylight Time Applications close: