Engineer II, Field Service

Job Description Job Description When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.
The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
How will you make an impact? Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
What will you do? Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order Conduct on-site scheduled planned maintenance visits Provide solving and repair support for customers and other field personnel Champion and develop positive working relationships with customers, system users, and company personnel Travel, often on short notice, to customer sites to resolve problems or support other field service personnel Complete and submit field service reports Provide training to customers and users on system maintenance Provide feedback to product quality teams Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation Provide feedback for various reports including identifying and isolating outstanding problems with the system Act as a subject expert and resource for training How will you get here? This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.
Education Minimum education requirement is bachelor's degree or 5+ years equivalent education and experience in electronic system solving Experience Minimum experience is 3+ years of hands-on technical experience installing, solving, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
A detailed understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
Knowledge, Skills, Abilities Ability to deal effectively with customers Excellent interpersonal communication skills; must have a professional working proficiency in English Proven track record to solving sophisticated systems and subsystems down to the component level Literate in MS DOS and Windows software environments Able to read and interpret schematics Familiar with UHV phenomenon and technology Must have ability to acquire a valid passport and travel regionally and internationally as required Must possess a valid driver’s license Physical requirements include the ability to lift up to 50 lbs.
About Thermo Fisher Scientific! Thermo Fisher Scientific Inc.
(NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.
thermofisher.
com.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Compensation and Benefits The hourly pay range estimated for this position based in California is $34.
61–$51.
93.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
We offer a comprehensive Total Rewards package that our U.
S.
colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.
thermofisher.
com/global/en/total-rewards Compensation and Benefits The hourly pay range estimated for this position based in California is $34.
61–$51.
92.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
We offer a comprehensive Total Rewards package that our U.
S.
colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.
thermofisher.
com/global/en/total-rewards