Staff Outbound Product Manager - IT Service Management

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
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Job Description Job Title: Staff ITSM Outbound Product Manager Location: Remote, USA.
Description ServiceNow is making the world of work, work better for people.
Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways.
With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.
® We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description Are you passionate about product management and relentless when it comes to delivering great outcomes for your customers? Do you sweat the details and thrive in a fast-paced, innovative environment? Named as the world’s most innovative company in 2018 by Forbes, ServiceNow is transforming the world of work via our digital workflows and enterprise cloud platform.
We are looking for an experienced Product Manager to join our Product and Service management team to focus on IT Service management.
This is an opportunity to shape the features and experiences that make up our next-generation IT and mobile experiences.
Your technical acumen, customer empathy and strong experience in the ServiceNow platform along with expertise in technology will help you thrive as an individual contributor as you work closely with sales teams, solution consulting teams, engineering teams with a specific focus on the ServiceNow functionality to help our customers drive deeper engagement with their environment.
What you get to do in this role: Work closely with our sales team and customers to enable and evangelize our strategy and bring back ideas to the roadmap discussions.
Provide awareness and context to the Field Sellers ahead of live pitch in Services Seller meetings Be the voice of the customer when evaluating day-to-day development decisions Collaborate with Product Marketing to produce go-to-market materials Engage with customers directly to lead adoption and success stories on leveraging ServiceNow Products Build relationships with stakeholders and support them through adopter programs and more to understand their pain-points and vision of issues in the field with product Work closely with product managers to provide them with insight from the field and customer use-cases to influence product roadmap.
Evaluate segment, market and opportunities with sales teams to drive automation, product usability on released product and in market evengilizing using multiple tools such as sharepoint, Office products.
Evaluate which upcoming applications and features are the most relevant to customers to clearly define uses cases and problems that these applications and features solve.
Adapt and learn quickly from training, Support and Professional Services to assure smooth uptake of new product features Qualifications Qualifications 7+ years experience as a Product Manager, Product Owner, Consultant or Product Analyst in a commercial software product company Some experience in a B2B client facing role utilizing the ServiceNow platform to bring success to client base.
Detailed knowledge of IT Service Management The ability to learn new technical concepts quickly The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers.
Think strategically, learn fast and communicate with impact.
Comfortable delivering product presentations to large audiences Must enjoy working in a highly collaborative environment Preferred Qualifications: Experience as a Product Manager on enterprise Platform as a Service or Software as a Service offerings Partnership and Partner ecosystem experience Third party technology integration experience For positions in the Bay Area, we offer a base pay of $152,000 - $266,000, plus equity (when applicable), variable/incentive compensation and benefits.
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).
Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information ServiceNow is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.
acquisition@servicenow.
com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.
S.
Government for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.
S.
Government.
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All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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