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Customer Service/Sales Associate

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Posted : Monday, July 15, 2024 10:09 AM

*About Hardwoods* Hardwoods Specialty Products is the recognized premier distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, and architectural grade building products serving the residential and commercial construction markets.
Operating 32 distribution centers strategically located across the United States and Canada, Hardwoods is uniquely positioned to provide our customers immediate access to a large, diverse product portfolio, and our vendors a broad, significant channel to market.
We are part of a powerful group of companies, with a network of over 85 distribution centers spanning North America.
Our parent ADENTRA consists of five distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products and Mid Am Building Supply.
Our brands work together as North America’s largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play.
We have approximately 3100 employees across North America and growing as we are very active in the acquisition of complementary companies.
Our North American Head Office is located in Langley BC, Canada.
*Position Overview* The primary responsibility of this role is to provide exceptional customer service in a fast-paced will call section, while also managing the section efficiently and operating a forklift to move and organize materials in the warehouse.
This role will also involve receiving and processing incoming materials, picking and filing orders from stock, packing and shipping orders, all while ensuring general cleanliness and safety in the warehouse.
*Responsibilities* * Providing exceptional one-on-one customer service to customers within the Will Call section * Grow and maintain sales in the Will Call section * Enter and process sales orders and credit memos * Direct interaction with customers face to face and on the phone * Assisting in unloading and loading of panels and lumber with the customer * Managing a fast paced will call section * Must work in a safe manner according to all safety and other company policies * Verifying counts and identifying products to be stocked * Tagging and stocking materials in warehouse * Tallying lumber * Identifying and tagging products * Maintaining a clean work area * Packaging and staging pulled orders * Organize product in the warehouse * Driving forklift, this includes dismounting and re-entering forklift multiple times throughout the day * Requires both bulk handling as well as “piece pulls” – will require direct handling of lumber items *Qualifications* * 3-5 years experience in customer service or sales * Sales driven * Excellent customer service skills * Forklift experience is required * High school diploma * Self-starter, able to work without constant direct supervision * High attention to detail * Good organizational and time management skills * Basic computer skills * Good math skills and ability to use a tape measure * English verbal and written communication skills are required * Familiarity with modern warehousing practices and methods * Sense of urgency and ability to work in a fast paced environment * Positive, proactive and energetic attitude-demonstrated team player characteristics as verified by references * Reliable and trustworthy *Preferred Qualifications* * Experience working in industrial or building products sales is considered an asset * Forklift certification * Bilingual *Reporting Relationships* This role reports to the General Manager *Safety* *Safety is of utmost importance and all employees agree to maintain a safe work environment and abide by our safety and other company policies.
* *Work Environment* Typical warehouse environment with customer focus.
*Benefits of Working with Us* * Competitive wage * Sales based incentive * Complete insurance coverage * 401K * Generous paid vacation time * Safety focused workplace Please note, as part of our interview process we ask candidates to participate in a series of assessments.
These assessments are designed to help more fully understand the candidate’s attributes.
Assessments are administered online and take approximately 20 minutes Job Type: Full-time Pay: $21.
00 - $25.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work Location: In person

• Phone : NA

• Location : 620 Quinn Avenue, San Jose, CA

• Post ID: 9122454343


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