*Job description*
*About Golden State Assembly Services, LLC*
Golden State Assembly is the leading provider of complex cable harnesses for high-growth technology companies.
We are the partner of choice for the world's leading Electric Vehicle, Semiconductor Equipment, and Aerospace & Defense firms.
Golden State Assembly excels at getting our customer's products to market faster.
*Position Overview*
Provides administrative support with assigned customer account(s).
Communicates a variety of information to internal or external customers to support the sale or service of products.
Follows established procedures to perform routine tasks and receives general guidance and direction and complexity requiring limited decision-making responsibility.
Select and apply appropriate procedures, processes and techniques to assignments that are broad in nature.
Resolves most questions and problems and refers new or unusual issues to a higher level as necessary.
Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.
*Responsibilities*
* Provides timely and accurate information to incoming customer order status and product knowledge requests.
* Review and manage material due dates in manufacturing execution systems to ensure on-time arrival.
* Inform Purchasing and Warehouse on material shortages and monitor resolution.
* Collaborate with Purchasing, Engineering, Proposals and Documentation Control to implement customer Engineering Change Orders or Deviation requests.
* Notifies Production and Purchasing of the customer's intent to supply materials during the quotation and contract review processes and coordinates delivery of customer supplied materials.
* Maintains ongoing relations with each customer and answering all emails.
Maintains the Company's customer files (customer database)
* Updates the system to reflect any delivery changes or updates from clients on current orders.
* Follow up shortage and works with purchasing to bring in material on a timely manner
* Updates clients via email for any delays on material that would prevent their order to be deliver by their due date.
* Processes customer orders/changes/returns according to established policies and procedures.
* Provides timely feedback regarding product service failures or customer concerns.
* Partners with Business Development/Sales and/or Account Managers/Executives to meet and exceed customers’ service expectations.
* Arranges customer meetings, visits, and events
* Job duties outlined herein are not limited to those explicitly mentioned.
*Qualifications*
* Proficient computer skills, including word processing, spreadsheet, and presentation applications required.
Working knowledge of relational database applications helpful.
* Proficient English language reading and writing skills required
* Ability to operate a personal computer including using a Windows based operating system and related software.
* Basic PC skills, including training/knowledge of Golden State Assembly's software packages.
* Ability to write simple correspondence
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and decimals.
\*\* Please also submit an application through our company website: https://gsassembly.
com/apply/
Job Type: Full-time
Pay: $20.
00 - $24.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Health insurance
* Paid time off
Experience level:
* 2 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Application Question(s):
* Have you read and acknowledged the job description?
Experience:
* Microsoft (Excel, Outlook, etc.
): 3 years (Required)
* Spanish: 1 year (Required)
* Warehouse Customer Service: 1 year (Preferred)
Shift availability:
* Day Shift (Required)
Work Location: In person
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